Serving Fraudulent Customers: The Impact of Return Policies on Retailer's Profitability

M. A. Ulku, L. C. Dailey, and H. M. Yayla-Kullu, 2013. “Serving Fraudulent Customers: The Impact of Return Policies on Retailer’s Profitability,” Service Science, 5(4), 296-309.
(Best Paper Runner-Up Award at INFORMS 2013 Annual Meeting Service Science Cluster)
(Showcase Article featured with a podcast on INFORMS website)