Category Archives: Publication

M. A. Ulku, L. C. Dailey, and H. M. Yayla-Kullu, 2013. “Serving Fraudulent Customers: The Impact of Return Policies on Retailer’s Profitability,” Service Science, 5(4), 296-309. (Best Paper Runner-Up Award at INFORMS 2013 Annual Meeting Service Science Cluster) (Showcase Article featured with a podcast on INFORMS website)

A. Gnanlet and H. M. Yayla-Kullu, 2013. “Impact of International Presence on Service Supply Chain Quality,” Int’l J Supply Chain Management, 12 (3), 1-9.

H. M. Yayla-Kullu and P. Tansitpong, 2013. “A Critical Evaluation of U.S. Airlines’ Service Quality Efficiency: Lower Costs vs. Satisfied Customers,” Journal of Management and Strategy, 4(4), 1-15.

C. McDermott, G. Stock, L. O’Neil, and H. M. Yayla-Kullu, 2013. “A DEA Methodology to Evaluate Multidimensional Quality Performance in Hospitals,” Int’l J Services Sciences, 5 (1), 1-18.

H. M. Yayla-Kullu, A. K. Parlakturk and J. M. Swaminathan, 2011. “Segmentation Opportunities for a Social Planner: Impact of Limited Resources,” Decision Sciences, 42 (1), 275-296. (Showcase Article featured in DSI 2011 Brochure)

H. M. Yayla-Kullu and P. Tansitpong, 2011. “Allocating Capacity among Quality Differentiated Products: Evidence from Airline Industry,” Journal of Asia-Pacific Business, 12 (2), 94-122.

M. S. Akturk and H. M. Yayla, 2006. “Management of Product Variety in Cellular Manufacturing Systems,” Int’l J Flexible Manufacturing Systems, 17 (2), 93-117.

If you leave the office in a foul mood, a stop at the gym may tame your temper — and save your relationship. Research published in the Journal of Applied Psychology states that people who are belittled or insulted by a supervisor at work are likely to mistreat those they are living with. That’s because they’re too wiped out to regulate their behavior.

A brisk walk or a long swim may be the key to preventing a bad day at the office from spilling over into the home. A study published this month in the Journal of Applied Psychology tracked participants’ sleep patterns and daytime physical movements found employees who recorded an average of more than 10,900 steps each day were less likely to perpetuate abuse at home than those recording fewer than 7,000.