H. M. Yayla-Kullu and P. Tansitpong, 2013. “A Critical Evaluation of U.S. Airlines’ Service Quality Efficiency: Lower Costs vs. Satisfied Customers,” Journal of Management and Strategy, 4(4), 1-15.
H. M. Yayla-Kullu and P. Tansitpong, 2013. “A Critical Evaluation of U.S. Airlines’ Service Quality Efficiency: Lower Costs vs. Satisfied Customers,” Journal of Management and Strategy, 4(4), 1-15.