March 29, 2018

Interactive One-Day Workshop

The ability to navigate conflict and personalities in the workplace is a key aspect to leadership.

Keri Kozlowski, J.D., designed this workshop to highlight everyday workplace interpersonal scenarios, demonstrate the potential risks of avoiding managing those scenarios, and providing practical advice that will give you the courage to address conflict in a manner that is fair, firm, and friendly. This workshop will also cover progressive discipline and work through a real case study to apply techniques and content learned.



  • Supervisors and mid-level managers in various functional areas
  • HR managers & employees
  • CEOs, Presidents, Vice Presidents
  • All other professionals looking to take their people management skills to the next level



  • Identify your conflict resolution style
  • Learn practical methods of resolving performance conflict with your employees
  • Strengthen your ability to lead in interpersonal situations
  • Recognize the potential risks of not addressing employees who create conflict
  • Understand when and why disciplinary action is necessary
  • Earn 6.25 HRCI credits


$450 per participant

UCF alumni, non-profit organization, and multiple-registration discounts available. more info



Keri Kozlowski, J.D., M.P.H., is a leader in Executive Coaching, Leadership Development and Mediation. While she works on a broad array of consulting solutions, her expertise is in employee relations and conflict resolution. She is also a faculty member with UCF’s College of Business, teaching Leadership and Business Law at the graduate level. Ms. Kozlowski has a unique experiential background as an employment and healthcare attorney, Chief Performance Officer, and now President of Lead, Learn, Listen, LLC. Her focus is on helping others identify, analyze, manage and resolve people-driven organizational dilemmas in a manner that supports cooperative workplace cultures and avoids legal risk. Ms. Kozlowski graduated Cum Laude from Georgia State University School of Law. She holds a Master of Public Health, specializing in Heath Policy and Management from Emory University and has a Bachelor of Science in Business Administration as an alumna of UCF. She is a certified Executive Coach and is a Florida Supreme Court Certified Circuit, County and Family Mediator.

Workshop Content


March 29, 2018

8 a.m. – 5 p.m.

  • Intro to Conflict Resolution
    • Destructive conflict
    • Constructive Conflict
    • Conflict Resolution Styles
    • The Role of Emotion in Conflict Resolution
    • Steps for Positive Conflict Resolution
  • Common causes of Workplace conflict and how to address them
    • Communication Breakdowns
    • Micromanagement
    • Diversity Intolerance
    • Personality Clashes
    • Bad Attitude
    • Authority Issues
    • Inability
    • Low Willingness
    • Critical Incident
  • Progressive discipline
    • Coaching
    • Reprimand
    • Performance Improvement Plan
    • Suspension & Termination
  • Case Study Analysis
  • Q & A





“Keri is very knowledgeable, warm, personable, and definitely conveyed great information to the target audience. I look forward to future programs with her. The content was very current and relevant for the workplace/leader role I have.”

Angela Teneu, Manager, Flamingo Water Park Resort

“Keri was fantastic – a true expert in her field. She delivered a great class with many useful takeaways that are relevant to my job.”

Nena Gunn, Controller/Hr Manager, JK2 Construction & Scenic

“This class was a refreshing reminder of current and future state collaboration of leadership, to include empathy, fairness, and legal balance.”

Kelly Patel, Sales Leader, Walt Disney World Resort

“This workshop was a great refresher, I would recommend it to HR and business professionals.”

Rosa Quiles, HR Representative, Hilton Grand Vacations


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