March 29, 2018

Interactive One-Day Workshop

The ability to navigate conflict and personalities in the workplace is a key aspect to leadership.

Keri Kozlowski, J.D., designed this workshop to highlight everyday workplace interpersonal scenarios, demonstrate the potential risks of avoiding managing those scenarios, and providing practical advice that will give you the courage to address conflict in a manner that is fair, firm, and friendly. This workshop will also cover progressive discipline and work through a real case study to apply techniques and content learned.



  • Supervisors and mid-level managers in various functional areas
  • HR managers & employees
  • CEOs, Presidents, Vice Presidents
  • All other professionals looking to take their people management skills to the next level



  • Identify your conflict resolution style
  • Learn practical methods of resolving performance conflict with your employees
  • Strengthen your ability to lead in interpersonal situations
  • Recognize the potential risks of not addressing employees who create conflict
  • Understand when and why disciplinary action is necessary
  • Earn 6.25 HRCI credits


$450 per participant

UCF alumni, non-profit organization, and multiple-registration discounts available. more info



Keri Kozlowski, J.D., M.P.H., is a leader in Employee Relations Consultation, Workplace Investigations, and Dispute Resolution. She has a unique experiential background as an employment and healthcare attorney, Chief Performance Officer, and now founder of Lead, Learn, Listen, LLC. Ms. Kozlowski began her career in healthcare. After returning to school to get her law degree, she quickly began representing the Metropolitan Government of Nashville and Davidson County’s hospital, public health department, and public school system. Later her client hired her ro serve as Chief Performance Officer/Director of Office of Quality Improvement for the Metro Public Health Department. Ms. Kozlowski teaches Executive Leadership, Ethical Leadership and Business Law at UCF College of Business. Her focus is on helping others identify, analyze, manage and resolve people-driven organizational dilemmas before they turn into legal problems.

Workshop Content


March 29, 2018

8 a.m. – 5 p.m.

  • Intro to Conflict Resolution
    • Destructive conflict
    • Constructive Conflict
    • Conflict Resolution Styles
    • The Role of Emotion in Conflict Resolution
    • Steps for Positive Conflict Resolution
  • Common causes of Workplace conflict and how to address them
    • Communication Breakdowns
    • Micromanagement
    • Diversity Intolerance
    • Personality Clashes
    • Bad Attitude
    • Authority Issues
    • Inability
    • Low Willingness
    • Critical Incident
  • Case Study Analysis
  • Q & A





“This class was a refreshing reminder of current and future state collaboration of leadership, to include empathy, fairness, and legal balance.”

Kelly Patel, Sales Leader, Walt Disney World Resort

“”This workshop was a great refresher, I would recommend it to HR and business professionals.”

Rosa Quiles, HR Representative, Hilton Grand Vacations

“It was an interesting experience looking at my conflict management style, which we assessed early on. I was surprised at first, but then it all came together. And now I can work better with my strengths and be aware of my weaknesses.”

“I thoroughly enjoyed Keri’s teaching style–very informative and entertaining. I had a great learning experience and will recommend the program to others–thank you!”


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