Employees’ National Culture and Service Quality: An Integrative Review

2. H. M. Yayla-Kullu, P. Tansitpong, A. Gnanlet, C. McDermott, and J.F. Durgee, 2015. “Employees’ National Culture and Service Quality: An Integrative Review,” Service Science, 7(1), 1–18.
(Finalist for the Best Conceptual Paper Award at DSI 2014 Annual Meeting)